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Returns and Complaints

You ordered something
and it doesn't fit you?

No issue, with us you have 30 days return policy.

Just send the package back to us with a shipper of your choice at the following address:

Location Icon

Surfpirates GmbH z.H returns
Schleswiger Str 1
24941 Flensburg, Germany

You want to return
something. or exchange it?

We will then refund the purchaseberag back to your account upon receipt. If you want to have the article gladly in another size, give this gladly with and we check with erhalt of your return the availability and send the part then free of shipping costs to you out!

Here you can fill out the form runerladen and simply attach to your return.

Returns form

Paid by Paypal?

Use the following link to get the shipping cost for the return:

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https://www.paypal.com/de/webapps/mpp/refunded-returns

You have a complaint?

Below you will find a form to fill out if you have problems with an item that falls under complaint. We will take care of your request as soon as possible.

Complaint

Please fill out the complaint form. We will get back to you shortly.

Max file size: 10 MB Allowed file extensions: jpg, jpeg, gif, png, pdf
.

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Whether kiteboard, windsurf sails or neoprene socks,

We have everything the water sports heart
desires in our shop!

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ORDER HOTLINE:

+49 (0) 46112425